Shipping & Delivery

These terms should be read in conjunction with our Privacy Policy and full Terms and Conditions page.  

Shipping within Australia
Shipping is performed by our preferred Courier and different couriers may be used for different locations.  Roberts Confectionery reserves the right to source the best available courier for the destination being delivered to and for the type of parcel being sent.

Customers will be notified when their product has been shipped. Allowance of up to 10 days should be given for products to be shipped following receipt of payment from the customer.  However in most instances, we will be able to dispatch your order within 1-2 business days of payment, and we will always choose the fastest shipping method possible.  Our default shipping method is via TOLL EXPRESS Next Day Satchel, and 85% of our orders are sent this way. A tracking number will be provided.

If you select a PO Box or Parcel Post Locker, we are unable to use our default shipping method of Toll Express Next Day Satchel. If selecting a PO Box or Parcel Post locker as your delivery address, your parcel will be sent via Australia Post and additional time must be allowed for delivery.   Even if the Priority Delivery shipping method has been selected, your parcel will still be sent via Australia Post Standard parcel delivery.  A tracking number will be provided.

Our Mini Order Standard Freight option is only available for purchases less than $15.  Orders sent via this method will be sent via Australia Post Standard parcel delivery.  Please allow up to 10 business days for delivery.  A tracking number will be provided. 

Our Priority Delivery freight option provides a priority handling of your order.  It will be fast tracked in terms of processing and dispatch.  Your delivery location or address may impact on our ability to provide subsequent priority delivery.  (see also Parcel Post, PO Box and International Shipping) In 85% of cases, our Priority Delivery option, will result in successful delivery within 1-4 business days.

International Shipping
The fixed shipping costs of $12.95 added to your shopping cart are for products shipped within Australia ONLY.
Shipping costs to countries other than Australia is pre-determined based on the weight of your order.
We have pre-set shipping costs to USA, Cancada, UK, Ireland, China  & New Zealand. Additional countries are coming soon.
Below is an indication of the total shipping costs per country, per parcel weight.

Country up to 500g     501g - 1kg    1kg - 2kg   2kg- 5kg 
USA & Canda $25.00 $42.00 $65.00 $85.00
UK & Ireland $29.00 $44.00 $70.00 $95.00
China $25.00 $38.00 $65.00 $80.00
New Zealand $18.00 $31.00 $42.00 $65.00
India, Asia (1)  $25.00 $38.00 $65.00 $85.00
Pacific (2)  $25.00 $40.00 $68.00 $90.00
Europe Plus (3) $35.00 $58.00 $105.00 $140.00

(1) ** Includes Hong Kong, India, Indonesia, Japan, Korea, Malaysia, Singapore, Taiwan, Thailand, Vietnam
(2) ** Includes Brunei, Cambodia, Cook Islands, Fiji, French Polynesia, Myanmar, Nauru, Nepal, New Caledonia, Pakistan, Papua New Guinea, Philippines, Samoa, Solomon Islands, Sri Lanka, Tonga, Vanuatu
(3) ** Includes Arab Emirates, Argentina, Austria, Bahrain, Belgium,Brazil, Chile, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iran, Israel, Italy,  Kenya, Kuwait, Macedonia, Malta, Mauritius, Mexico, Netherlands, Nigeria, Norway, Peru, Poland, Portugal, Qatar, Romania, Russian Federation, Saudi Arabia Serbia, Slovenia, South Africa, Spain, Sweden, Switzerland, Turkey, Ukraine,

Common Questions:

How Much is Postage?
Our Postage rate is a flat fixed rate of $12.95.  This is to anywhere within Australia.  It is not dependent on weight or size of your order, no matter how much you order the postage will always be $12.95.  We normally ship via an Toll Express Overnight satchel, however if size, location or delivery method does not permit, we will sent your parcel via courier.

What about if I want my order sent Overseas?
See our pre-set international shipping rates to the USA, Canada, UK, Ireland, China and New Zealand.  Parcels sent overseas are via satchels sent via Economy International delivery with Email Track Advice.    

Are you open to the public? - DUE TO COVID Restrictions in Victoria, Our Showroom is CLOSED until further notice. 
Our factory in Keysborough has a  showroom and is open to the public Monday to Friday. We are open between 9.00 am and 4.00 pm. Our address is 149-151 Atlantic Drive. Keysborough. We are located near the Keysborough Egg Farm which ranges fresh eggs at great prices, butcher, deli and fruit & vegetables items. We have all products on display, as well as discontinued, NQR and sale items We have tea/coffee making facilities and you can sit and plan your project whist viewing all our products. We are on hand to help as well.

Where else can I buy?
Our product range is also available at many great retailers. Spotlight stores throughout Australia as well as many independent cake decorating and gift stores. Email us or complete the form below, with your suburb and we will try to match you with the closest stockist. Should we not be able to match you with a retailer close by, you are able to purchase via our website.  

Due to the nature of the items we sell, we are generally unable to accept returns on food items.  Please contact us 03 9701 5500 to discuss the reason for a return so we can see if suitable options are available, whilst maintaining  our food safety policy.